Shipping and delivery

Shipping costs and delivery
The goods will be delivered by a carrier nominated by Carmen Basilique. Unless otherwise specified, deliveries are carried out on a DAP (delivered at place) basis to the delivery address provided by the customer (Incoterms 2020). International deliveries (outside Switzerland and Lichtenstein) may be subject to additional costs, which will be charged to the customer. These may include VAT, customs duties, and administrative expenses to get through customs.
Shipping costs will be provided under the “cart” feature for your approval before completing your order. Costs may vary depending on the parcel’s weight, size, and destination.
Carmen Basilique will not provide any kind of assembly or disposal services.

All delivery times listed on the Website are estimated delivery times only. Carmen Basilique will notify you if your delivery is running late but shall not be held accountable in any way for any delays.

If an item is out of stock for longer than six weeks, Carmen Basilique will promptly notify you, suggesting alternative products or a refund.
All products listed in the online shop are available in wholesale quantities. Large orders may require longer delivery times, which can be discussed with Carmen Basilique upon request.

Carmen Basilique delivers to Switzerland, Lichtenstein, and worldwide. Unless otherwise agreed prior to the purchase, additional costs (including but not limited to extra transport expenses, customs fees, and foreign VAT) are charged to the customer.

Carmen Basilique reserves the right to split up large orders and orders over 30Kg in separate shipments. If so, you will be promptly informed.
Shipping costs are calculated during the checkout process. We offer two options: standard delivery and priority delivery to Switzerland/Lichtenstein, and express delivery to the rest of the world.

Deliveries to Switzerland and abroad are normally carried out via private carrier. We offer free standard delivery to Switzerland, Lichtenstein, and the EU for orders over €500. Typically, delivery times to Switzerland and Lichtenstein are 4 days from the date of order confirmation for standard deliveries and 2 days for priority deliveries. Delivery times to European and Extra European countries may vary between 5 and 20 days. Delivery times are estimated and are never guaranteed. Carmen Basilique will not be responsible for any variation in the stated delivery times.

Acceptance and inspection of the goods
You will confirm you have received your goods by signing the delivery note provided by the carrier.
You have the duty to inspect the goods promptly and notify Carmen Basilique within 3 working days about any damage that may fall under Carmen Basilique’s responsibility. If you fail to do so, you will be deemed to have accepted the goods unless there are hidden damages that cannot be detected through the usual means of verification. You must promptly notify Carmen Basilique of any damage you discover after accepting the delivery. If you fail to do so, the goods will be deemed accepted even if damaged.

If a parcel is visibly damaged at the time of delivery, you (or the recipient) must open the parcel in front of the carrier to verify that the items inside are in good condition, and sign “accepted with reserve” on the delivery note. If you (or the recipient of the goods) notice that the items have been damaged during delivery, you can refuse the damaged items and sign “refused/damaged” on the delivery note. You should, if possible, take a photograph the damaged items and/or parcel.
If your goods are damaged during delivery, you must send a justified complaint to Carmen Basilique within three days from delivery.